Of further concern is the way Apple handled the fix. Letting the customers find terrible bugs in a new release is greatly damaging to Apple's image, much more so in magnitude than paying for additional tests. But QA testing, painstaking work that it is, can always benefit from more experienced, curious, savvy testers. It's been said that adding more programmers to a project doesn't speed up the work it slows it down. As we know, Apple has steadily added features to OS X over the years to make it more useful and compelling, but the underlying philosophy must always be a regard for the basics of OS integrity over novelties and added features. How can an engineer test the installation of a new version of iTunes and not test all the related areas? That is, users may not be aware of the impact of having Find My Mac (FMM) turned on, but OS engineers are expected to be aware of secondary effects via their expertise.Ĭustomers have come to expect that with the maturity of a 13 year old OS, there is increasing stability in both the OS itself and install techniques. It needs to be rethought.Īpple's QA process should have caught this. If there's a methodology in the script for an app update that affects the operating system, then the update process should come under considerably more scrutiny. It's a matter of concern how and why it happened, that an OS bug should be introduced in an iTunes update, and how Apple handled the fix.įirst of all, it's very important for app updates to be completely orthogonal to OS operations. ![]() The way Apple has handled the iTunes 11.2 upgrade bug that made the /Users folder invisible is troubling.
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